5/200, Turner Street, Port Melbourne, VIC 3207

5/200, Turner Street, Port Melbourne, VIC 3207



How do I apply?

Applying is easy and can be done by filling out our International Student Application and Pre-Enrolment Form

What is the application process for international students? What are the steps?

The first step in the application process is to submit an International Student Application and Pre-Enrolment Form with the following supporting documentation:

  • Certified Passport
  • Certified Academic Transcript and qualification from Year 12 or Above
  • Evidence of English Proficiency

Applications can be rejected or delayed at any stage during the application process for a variety of reasons. Please be assured all efforts are made to carefully review and accommodate all applications. Our friendly student support officer will contact you should we require any further information from your side.

After receiving and reviewing your application, you will receive an Offer Letter and the request for pending documents, if any.

You are required to submit the requested pending documents to meet the course entry requirements. along with the proof of initial fees deposit receipt

Done! Once it is completed, you will receive your COE with a Welcome letter!

How long does the application process take?

Our application process takes approximately 24 hours, with some applications taking longer. All applications are analyzed and reviewed on a case-by-case basis, and some can be delayed due to their complexity, or the timeliness of student’s responsiveness. We can also have delays due to the high volume of applications. Please allow time for processing and understand that we cannot rush the process.

 You must submit your application at least 1 month before the start of your course. We cannot accept any applications received after the cut-off dates and will not expedite applications for any reason. Also, we can’t provide offers more than six months in advance.

How will I know if my application has been processed?

Our friendly marketing team member will help you through the application process and provide you with updates. If your application is successful, you will receive an offer letter via email.

Induction/ Orientation and Commencement of Training FAQs

When will my Induction/Orientation session start?

Your Induction/Orientation date can be found on your student agreement and welcome letter. However specific Induction session date and timings will be available in your Induction letter.

Where do I need to attend my Induction ?

Your Campus Location for Induction/Orientation session can be found on your Welcome letter and Induction Letter.

Do I need to sit for any test before I start my course?

Yes you are required to undergo the Language Literacy and Numeracy (LLN ) test before you start the course with us and before you attend your induction/orientation session with us.  You must have received an email notification with the steps to complete it.  If you have any further queries, please feel to reach us on request@mars.edu.au and one of our friendly student support officers will reach out to you as soon as possible to help you further.

I missed my induction session yesterday. Can I start my classes next week?

Inductions sessions are scheduled 4 weeks prior to your proposed training commencement date, please call us on (Mars contact number) to reschedule your Induction session in the next week/s as you may not be able to commence your training until you have completed your full Induction/Orientation session.

I have completed my Language Literacy and Numeracy test, how do I know my results?

You will be receiving your Language Literacy and Numeracy test results in an email however, if you still can’t find your results please contact us on (Mars contact details )

Post Induction FAQs - Learner App Related FAQs

I don’t know how to login into the wisenet system.

Please click on the student portal wisenet to login into your system. Click on the “forget password” and follow the steps .Your mars email id is your student id. If you have forgotten your wisenet password, please click on the forget password option and you will receive a link to reset the password on your Mars email ID. IF you are still facing issues logging into the system, Contact our Mars student support team ( Mars Contact )  or Raise a request  on Reset leaner app password ( attach Mars request link)

How do I check my timetables on wisenet?

Once you login into the wisenet system you will be able to see the timetable section on the left-hand side on the wisenet portal. Click on the timetable and you will be able to check your scheduled classes and timings. You should try to login on your laptop or computer for full wisenet portal access as few items are not supportive on mobile apps.

I can’t see my timetable on Wisenet, and I have class today. Can you please fix it?

Kindly check the  Learner Guide which is designed to be a handy reference to help you understand the system.

My timetable was changed, and they did not send any notifications.

All notification from Mars regarding your enrolment is sent to your mar’s student email account only, please ensure you are regularly checking for any communication from the college. If you still have queries, please Contact our Mars student support team +61 3 9645 2259 and they will help you out further.

Training & Assessment Related FAQs - Moodle Related included, support letters and where to find?

I can’t access Moodle?

Step 1: You must have received your Moodle credentials during your Induction, if you would like to refresh for Moodle orientation, please visit https://moodle.mars.edu.au/

Step 2: If you are unable to access Moodle, please Contact our Mars student support team +61 3 9645 2259  and they will help you out further.

Step 3: You may also raise a query on request@mars.edu.au

How do I submit my assessments?

You will be required to submit your assessment on Moodle. Please follow the due date as mentioned on the platform. for more information, please check Moodle Manual Student Version

When do I have to do an Observation Checklist?

Observation checklist must be done before starting your practical class. You are required to mandatorily submit this prior to your practical session or before you commence your practical’s at campus workshop.

When will my results be updated?

Results will be available 4 weeks after the last assessment of the unit submission due date. In case the results are not available after 4 weeks, the general request form can be filled out by clicking on the link below: https://online.mars.edu.au/assessment-query.

How do I know which units pending?

Please check our wisenet student manual which has all the instructions on how to access wisenet and follow the prompts to check your units and unit outcomes.

When will my results be updated?

Your trainer provides you feedback on a regular basis once you have submitted your assessment on Moodle. Please ensure you check your Moodle regularly for feedback provided by trainer. You can discuss this with your trainer in the classroom for the feedback and he will be able to help you and advise on your submissions. We encourage you to attend the classes regularly to keep yourself up to date with your current course progress.

How do I review feedback?

Your trainer would have provided feedback either within your assessment responses or it may be within the feedback box (Verify term on Moodle) regarding any of your submissions. Please discuss this with your trainer at campus on your scheduled class days.

Course Progress FAQs

I didn’t pass all my units and my COE has ended. What should I do?

Mars understands the importance of achieving full qualifications in order to obtain your future employment goals. Mars does offer re-enrolment opportunities, where students interested in obtaining the full qualification, can re-enrol into the Qualification by applying here: Re- Enrolment Application

I failed my units, what can I do to complete the assessments?

In order to apply for Reassessment, you can submit Expression of interest form by clicking on the below link: Expression of Interest (Reassessment Application)

If ‘Reassessment’ is not available, or you are not eligible kindly submit assessment query form. Our student support officer will contact you for further update.

Completion FAQs

How long does it take for credentials to be processed?

Credentials will be issued to students within 30 calendar days of the students being assessed as meeting the requirements of the Training Package or VET Accredited Course.

If your visa is expiring within these 30 days, kindly let us know at the earliest.

Student Support FAQs

How to reset your student email password?

In case you could not sign in, contact our student support by phone on +61 3 9645 2259 or Raise a ticket on Reset Mars email password

I have raised a request ticket, but have not received any response yet, how long will it take?

Depending on your request type, your request can take up to 10 working days to solve.

Deferment, Suspension and Cancellation requests will be processed in 14 working days after receiving all the requested documents from the student. You will be advised via email on the outcome of your request. If your request is urgent please contact our friendly student support officers on +61 3 9645 2259  to help you further.

How to book an appointment?

To arrange an appointment or meeting with one of our Student Support Staff, please follow the link below:  https://mars.edu.au/student-support-meeting-request/

This includes appointments/meetings in relation to:

  1. Deferment Suspension Cancellation
  2. Re-enrolment Queries
  3. Credit Transfer Queries
  4. Assessment Queries
  5. Assessment extension
  6. Intervention Meeting
There are no available meeting slots to speak to a specific staff member (Preferred Staff Member) for the next week/month and I have an urgent query. What should I do?

Please Contact our Mars student support team on +61 3 9645 2259 and they will assist you for further information you may raise your query on request@mars.edu.au

Why did I receive an attendance email if I did come to my class?

Kindly escalate your concern with your trainer regarding your attendance query and you will be assisted further.

Can you please tell me about the dates for my holidays?

Our campus is closed on public holidays and Christmas break to find out your specific term breaks please raise a term break request on https://mars.edu.au/forms-and-policies/letter-intake-break/.

I forgot my safety vest. Can you lend me one of them?

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase.

I don’t have protective glasses to attend the practical’s? What can I do?

We have PPE for purchase located on campus, please see our friendly support staff at reception to purchase yours on the day of your class.

DSC FAQs (Simplify terms Leave application FAQs, delay enrolment FAQs and Cancellation FAQs)

I am flying overseas. What do I need to do?

You should apply for Deferment, Suspension or Cancellation:

To complete the correct section of the application, please read the information below prior to submitting your application.

  1. Leaving in the middle of the classes is called Suspension. It's only possible for 4 weeks on non-medical grounds and up to 6 months for medical reasons.
  2. Deferral: means to delay the commencement of a course prior to starting the course
  3. Suspension: means to temporarily delay the enrolment once the course has commenced.
  4. Cancellation: means the cessation of an enrolment on a course.

 5. Compassionate or Compelling circumstances: is defined as circumstances beyond the control of the student and which have an impact upon the Student’s course progress or wellbeing.

Under which circumstances can my suspension be approved?

In accordance with Mars Institute Deferral, Suspension and Cancellation Policy, suspension can be approved on the below mentioned grounds:

  • Compassionate or Compelling circumstances: is defined as circumstances beyond the control of the student and which have an impact upon the student’s course progress or wellbeing. These could include, but are not limited to: Serious illness or injury, where a medical certificate states that the student was unable to attend classes,
  • Bereavement of close family members such as parents or grandparents (Where possible a death certificate should be provided),
  • Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies,
  • A traumatic experience which could include Involvement in, or witnessing of a serious accident; or

Witnessing or being the victim of a serious crime, and these experiences have impacted on the student (cases should be supported by police or psychologists reports) Inability to begin studying on the course commencement date due to delay in receiving a Student VISA .

What do supporting documents mean?

It means the documents that can help us to assess your request such as Medical Certificates, Statements of Purpose, Flight Tickets etc. The documents are required to be in English.  Having a clear understanding of the reason and all the supporting documents for the request will allow us to better assess the situation and determine the best course of action.

If I don't have all the supporting documents as I will get them during my suspension, can this one be approved?

Yes, your suspension will be tentatively approved on the condition that you provide all supporting documents. If not, the application will be denied.

Do I need to clear my fees before applying for Suspension/ Cancellation?

Yes, in order to process your request, you are required to pay your fees as per the instalment plan provided to you. You can contact our friendly accounts team  please contact us https://mars.edu.au/student-general-enquiry-form/ or contact us on +61 3 9645 2259 if the matter is really urgent.

If I applied for suspension, will my fees be suspended?

No, while you are under suspension, your payment plan will still be active during the approved period of suspension.

How can I change my course?
Please submit the request for cancellation of your current course via Deferral, Suspension and Cancellation Form and in the reason section, please mention your request to change from the current course to the new course. We might gather few more evidences to process tis request, Our friendly student support team will contact you on the same email to notify you.


I have paid my fees and I'm still receiving reminders about late payments fees penalties?

Please provide evidence of your payment receipts by raising a request on request@mars.edu.au .Accounts team will be contact you if there is any issues in reconciling your fees for the enrolled/completed course.

Can I talk with someone from the accounts team?

To speak with accounts, please raise a general request form via the link provided https://mars.edu.au/student-general-enquiry-form/