- Use this form to make a enquiry and select the category it is about.
- Please provide as much information as possible and attach the evidence as required based on the category chosen.
- If you have different enquiries, please lodge separate General Enquiry Form based on each category.
- Please note that it may take up to 10 working days for processing.
- For requests regarding LLN Support, fill out the forms here:
forms-and-policies/ and contact the Student Support Services at the reception.
Category
Student Support Department
| Mark | Category |
|---|---|
| Re Enrollment Application | |
| Letter - Intake Break | |
| Student ID card Request | |
| Course Deferment / Suspension / Cancellation Request | |
| Make a Complaint | |
| Make an Appeal | |
| Transfer to other Provider | |
| Letter - Invitation (Family Member) | |
| Learner App Access (Wisenet) | |
| Reset Mars Email Password | |
| Moodle Related Enquiry | |
| Change in Timetables | |
| Bring Your Own Device (BYOD) | |
| COE related all queries | |
| Letter - Course Confirmation | |
| Tool Kit Request | |
| Expression of Interest (Reassessment) |
Training Department
| Mark | Category |
|---|---|
| Training Feedback |
Accounts Department
| Mark | Category |
|---|---|
| Fees Confirmation Letter / Fees Receipt | |
| Fees Extension | |
| Payment plan request | |
| Fees Enquiry | |
| Invoice Required | |
| Refund Request |
Academic Department
| Mark | Category |
|---|---|
| Interim Transcripts Request | |
| Assessment Extension Request | |
| Letter - Course Progress | |
| Credential Request | |
| Credit Transfer Application Form | |
| Assessment Query |
Other Query
| Mark | Category |
|---|---|
| Other General Request |